We understand that unplanned issues can come up and you many need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 24 hours in advance.
Our staff wants to be available for your needs and the needs of all of our customers. When a customer does not show up for a scheduled appointment, another customer loses an opportunity to be serviced. Although we have always had a cancellation policy, circumstances have caused us to enforce a policy of charging for no-show appointments, and those appointments not cancelled within 24 hours. There will be a fee of $$$ assessed if we do not receive a call to cancel an appointment.
Thank you for being a value customer and for your understanding and cooperation as we institute this policy. This policy will enable us to open otherwise unused appointments to better serve the needs of all of our customers.
The staff of Dryer Vent and Air Duct Cleaning Services
aCleanAir is a no contract, no commitment company. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Our system reminds you 3 days in advance via email and 2 days in advance via text message because we know how easy it is to forget an appointment you booked days before. We understand that sometimes things come up last minute and will do our best to be accomodating in those instances. Customers that cancel without at least 48 hours notice twice in a 12 month period will be assessed a $$$ cancellation fee.
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